Refund and Return Policy

Overview

Our refund policy allows for the return of the artwork within 14 days of purchase, after which it will not be possible to issue a full refund.

The artwork must be returned in its original condition, in the original packaging or in a way that provides adequate protection during transit, complete with all its parts and attached fiscal documentation. After verifying compliance with the above, the purchase amount of the artwork will be refunded within a maximum of 5 days, including any shipping costs.

The artist will process the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the user wishes to exercise their right of withdrawal, they must provide the bank details: IBAN, SWIFT, and BIC necessary for the refund.

Subsequently, we will send you an email to inform you that we have received the artwork you returned. We will also inform you of the approval or rejection of your refund.

Late or Missing Refunds

If you haven't received a refund 10 days after the confirmation, please check your bank account or the payment method chosen at the time of purchase.

In the case of a bank transfer, you will need to contact your credit card company, but remember that it may take some time before your refund is officially completed.

If you have taken those steps and have not yet received the refund, please contact the artist. 

Shipping and Returns

If the artwork is damaged or defective, you can return it. In that case, write to the artist and attach photos that prove the defect. 

To return your painting, after packing it, you will need to ship it to the following address:

Juan José Rodriguez de Guzmán Barba
Avinguda de la Marina 318, Benisa 
03720 Alicante (ES)

The payment of shipping costs will be agreed upon at the time of sending the packaging containing the painting.

Delivery times will depend on the area in which it is carried out.

We recommend using a traceable shipping service or insuring your shipment.

Contact the artist for any questions regarding refunds and returns.